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Monday, October 24, 2011

Amazon showing good business sense, and a great customer experince

Anyone following my blog would know that I like Amazon. I think they are a wisely managed business, They have an amazingly efficient supply chain which makes the customer experience amazingly pleasant, and an obviously robust and sturdy IT infrastructure which makes this bundle very appealing - both in the eyes of the economic analyst and in the eyes of the occasional consumer. But taking an occasional look at reddit, the alleged "front page of the internet" I was glad to read there a story of a positively surprised customer being reimbursed by Amazon as his shipment was lost (by no fault of Amazon).  Here is the chat. Read it, for this is truly nice to see such level of responsibility taking -


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