My kid bought a new Nintendo switch, as the older one started showing its age. But he kept getting a message - “This User Cannot Play This Software” - despite our transferring his user and save-data from the older switch according to the official guide.
Going over the official guide regarding this error message, it turned out that we missed something pretty basic, that seemed worth documenting. the Nintendo Account that purchased the game should have the new switch as its primary console.
Yes ! On a non-primary console, the game can only be started by the player that owns the game.
How do you make the new switch the primary console for the user you use to buy the games? in our case we had to do two moves:
1) deregister the primary console from that user :
- go to accounts.nintendo.com.
- Sign in with the user account you used in buying
- Choose "Shop Menu".
- Choose "Deregister Primary Console"
2) enter the Eshop, using the same user on the new switch.
That's all.
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